How can I invite you to my WordPress install?
If I need to help you debug your site, you can invite me to your WordPress install. Here's how to invite me:
Use a staging server
I would much prefer to use a staging server which is not live for your customers. A staging server is a copy of your website which is not typically available to others on the internet. This means it can be broken without consequences. Whatever is done on a staging site is is controlled, and does not affect your business. Your host or web team should know how to setup a staging server, and using a staging server is best practice for debugging, upgrading and many other WordPress operations, so using them is 100% worthwhile.
Invite me to your WordPress install
Important: Please do not setup an account for us on your WordPress install using our support ticket email address or any other email for us. This will cause a lot of problems with our support software.
To give us access to your WordPress,
- add a new user with Administrator rights,
- for the new users email address, use your own email address or any email address related to you
- generate a random password for the user
- take note of the Username, Password and also the WordPress admin area address
- Put this in your existing ticket to us so we can login to your WordPress install
To repeat - do not set us up as a user on your WordPress install using the email address for our support system.
Here's a template of the information we need:
WordPress Admin address:
Hint: WordPress only lets an email be registered once, if you use Google Mail you can add +anything to your email to create unique email addresses - so firstname.lastname@example.org could use email@example.com or firstname.lastname@example.org and still complete the registration.